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Problems Viewing
Website
We apologize
for any problems that you may be experiencing on our website.
Please review the steps
below which may resolve your technical issues.
Please ensure that your browser meets the
following checklist:
You are using a browser that is compatible with our site.
Click
here
for a list of compatible browsers.
Pop-up Blockers have been disabled.
Click
here
for more details.
Cookies are enabled.
Click
here
for more details.
JavaScript is enabled.
Click
here
for more details.
If you are being prompted
to install a Flash Player Plug-in
to view site videos, please proceed with the install.
Click here
for more details.
If none of these steps resolve your issue, please
call MDVIP at 1-866-696-3847.
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Browser Compatibility
Our site is best
viewed using one of the following browsers:
1.
Microsoft
Internet Explorer 7.0 or higher
2.
Firefox 3 or
higher for Windows and Mac
3.
Safari 3 or higher for Mac
4.
Google Chrome
If the browser you are using is not listed above, please consider
switching to one of the recommended browsers.
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Disabling Pop-up Blockers
To take full advantage of all the features of this site, you must
disable pop-up blockers on your computer.
There are many pop-up blockers available today. Many browsers have
built-in pop-up blockers, as do some toolbars, such as the
Google Toolbar.
Below are instructions for disabling the most common pop-up blockers.
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Disabling Internet Explorer's Pop-up Blocker
To disable the pop-up blocker in Internet Explorer:
1. On the Internet Explorer main menu, click
Tools.
2. Then click Pop-up Blocker
on the Tools menu.
3. Slide your cursor across from
Pop-up Blocker and click
Turn Off Pop-up Blocker. |
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Disabling Google Toolbar's Pop-up Blocker for Internet Explorer
Follow this link to Google’s help page for instructions on disabling the
pop-up blocker from the Google Toolbar:
http://www.google.com/support/toolbar/bin/answer.py?hl=en&answer=9160
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Other Pop-up Blockers
If you are using a pop-up blocker not mentioned above, you will have to
review the help instructions provided by the pop-up blocker vendor. If
there are no instructions, you should visit the vendor’s support website
for details on how to disable the pop-up blocker.
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Browser Preferences
For this website to function properly, Cookies and JavaScript must be
enabled in your browser preferences.
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To ensure your browser enables cookies:
1. On the Internet Explorer main menu, click
Tools. Then click
Internet Options on the
Tools menu, and then click
the Privacy tab.
2. Move the slider bar on the left-hand side to Medium (in the middle of
the bar) to ensure cookies are enabled in your browser.
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To ensure your browser enables JavaScript:
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1.
Open Internet Explorer.
2.
On the Internet Explorer main menu, click on
Tools, then click on
Internet Options.
3.
Click on the Security tab.
4.
In the
Security level for this
zone box, click on the
Custom level button.
A new Security
Settings window will appear.
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5.
Scroll
down towards the bottom of the
Security Settings box to the
Scripting section and
ensure that the
Enable radio button is
checked for
Active Scripting.
6.
Click the OK button twice to
close the dialogue box.
7.
Click the Refresh button or press the <F5> key on your keyboard to apply
these settings to your browser.
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Plug-ins
Some pages on
this website may require the Flash Player Plug-in in order to view video
content. The Flash Player Plug-in is
available as a free download. If the plug-in is not already installed, your
browser may instruct you automatically to install the plug-in. If your browser
does not instruct you, and videos on this website do not play, please refer to
the browser manufacturer’s help instructions for details on how to install the
Flash Plug-in. Help instructions are typically located under the
Help menu of your browser.
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