DIRECTIONS

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Here is some important information that will help us ensure that you receive the best possible service and care: Insurance and Medicare accepted; call for details. Affiliated with St. Rose Dominican Hospital, Siena Campus. Routine Appointments Please call our office in advance to schedule routine and follow-up appointments. Plan to arrive a few minutes early so that your appointment can start on time. Urgent Appointments We are happy to schedule same-day or next-day appointments if you are unexpectedly ill or have an emergency. Please call as soon as you need an appointment so that your problem can be addressed before it becomes more serious. ANNUAL WELLNESS SERVICES AND PHYSICAL EXAM APPOINTMENTS We recommend that you schedule your annual wellness services with your yearly physical. The number of wellness appointments available each day is limited in order to accommodate patients with routine and urgent medical needs. The extensive MDVIP wellness program is completed in two visits. The first visit will consist of lab draws and numerous health assessments performed by my staff. About 10 - 14 days later, we will complete your wellness services along with your annual physical and we will discuss your lab results, health progress and wellness goals. Cancellations We realize your schedule may unexpectedly change. If you need to cancel your appointment, please notify us as soon as possible, preferably 24 hours in advance. On Call 24/7 I am available to you whenever you need me. During business hours, please call the office. If the office is closed, you may either call the office or my cell phone number, which is listed as the “after-hours number” on your MDVIP membership card. If I am not able to answer your call, please leave a voice or text message, and I will get back to you as quickly as possible. You may also email me anytime, but please note that I may not be able to respond immediately to an email message. Emergency Calls Always call 911 first for any true medical emergency. Vacation Calls When I am on vacation, there will be another highly qualified physician available to see you. Prescription Refills and Messages Every effort will be made to return all phone messages and refill requests the same day they are received. When You Travel If you are traveling and have a true medical emergency, call 911 first. For non-emergency matters, please call me first so we can determine the best course of care. General Membership Questions Call MDVIP Member Care at 1-877-886-1411 or visit www.MDVIP.com.